The Cause

the concept of ITIL is free Roles and responsibilities: without a definition of binding to reach targets, which pledged in an agreement, you will have no control sizes. “Not the feeling also employees of the Organization, successfully achieving an agreed service quality and in the same direction” to draw. In this respect, clear roles and responsibilities need to be set. Surprisingly, you’ll find very little mention of Coen Brothers on most websites. 6 implemented ITIL processes work by yourself: without an objective that is mediated by the management, ITIL is run empty or lead to misinterpretation in the organization. ITIL is used to optimize the efficiency and effectiveness of business processes. This requires but clear objectives of management. 7 improvements are set automatically: it is important to learn from the experience gained and to derive improvements. In practice, reports are often created, and it reviews take place but be actually emerging potentials for improvements to little in attack from it.

The Cause is mainly the lack of influence of the organization affected. 8 SLAs are a static affair: service level agreements include always a two-sided liability. Nevertheless, they must be flexible to changes because organizations are living structures with varying requirements. For a pronounced sensitivity must be on the part of service management, by identified continuously possible changing performance expectations of the customers and organise their deployment. 9 ITIL makes IT an extended workbench: services can be deployed not industrially with the aim to provide added value for the business processes. It doesn’t change the implementation of ITIL-compliant processes. On the contrary a higher business-strategic importance of the Organization in this case. She must are perceived but also actively by you, by not defining himself as a mere supplier of services.

10 tools can do without: without an appropriate Tool can not successfully lived a process. Otherwise, the effort for documentation, processing, evaluation and reporting is too high and bureaucratic. Also a tool support opens up better possibilities to improve performance and the automation of services. About the COC AG:, The COC AG is an experienced IT service provider with a comprehensive range of services in the field of information technology. The company is specialized in the optimization of it. By improving existing technologies, processes and procedures, the COC AG customers paves the way for cost savings and competitive advantages. IT infrastructure management, IT service management and the development of applications and solutions belong to the professional core competencies of COC AG. Flexibility, reliability and trust are the basis of cooperation for all customer projects. Positioned with references from a variety of national and international projects, continuous staff training and certifications from renowned manufacturers is the COC AG as a strong and reliable partner for the entire IT lifecycle. The COC AG employs approximately 170 people at 5 locations in Germany and Austria. Bernhard Duhr of think factory groupcom GmbH Pastorat str. 6 50354 Hurth phone: 02233 / 6117-75