This happens for different reasons: somewhere to work with distressed borrowers is not selected personnel from someone – a business, put on stream: the longer a customer does not pay, the greater the amount of debt that can then be ‘knock out’. But after the second non-payment has already come into play non-bank specialists specialization. The borrower may continue to believe that about him at the bank forgot, but in reality the debt recovery process is just beginning to act. At this stage, with the debtors have staff of the same bank, the truth is already out of the security services. The majority of problem loans is extinguished before the announcement of default, ie, after 2-4 months after the first delay.
Most people are afraid of the consequences for his reputation. And not in vain. After some time on each Russians ever who got a loan from banks can establish a credit history. The fact of nonpayment of the loan will remain forever in this document, and subsequently can cause denial of credit. In any case employees to return long story problem borrowers about troubles that may befall them in the event of default. However, does not bring the case before trial did not all agree.
Then the tone of communication with the debtor is changing dramatically. Warning letters, phone calls and personal visit of representatives of law enforcement departments of the bank to neighbors, relatives and at work – a short list of interventions. Psychological pressure, in most cases work.