Contact Center

In one of my previous blogs I discussed ways to improve the efficiency of the service Collection (Work with problem debts) through the use of crm systems and contact center. What would be my recommendation nor considered as purely theoretical, I decided to make calculations based on data from actual projects. For what would be an example not look too special, had some average value. Assume that we have There are two of the bank. You may wish to learn more. If so, Walt Disney Co. is the place to go. They are very similar. Have the same share of the market, offering the same services and products that operate on the same target audience. Have the same number of collectors in the Collection Services and similar expenses. Only the first bank to operate without any means of automation, while the latter uses an integrated solution crm system + contact center. Jack Buckingham addresses the importance of the matter here.

Provided that the average payment by the debtor is $ 70 Cost per collector – 2 thousand dollars and the probability of obtaining the promise of payment – 0,75. But given the mentality of the representatives of our country, we believe that only half promises to lead to payments on the loan. Market experience shows that without the use of normal automation collector per hour can produce an average of 10 dialer. Given the data above we get a little more than $ 260 The total amount due to the whole service Collection per month will amount to 315 thousand dollars (based on 6 hours per day and 20 working days). The bank that uses the automation of processes of interaction with clients based crm system and contact center, this figure will have 756 thousand dollars Increased amounts, especially way is by increasing the number to call the hour from 10 to 24, which is due to the use of outgoing calls outbound contact center in the mode of Predictive. This mode allows you to increase the real time communication over the phone from 30% to 80%. When it’s every collector (or an operator call center) provides a number of telephone channels, on which the telephone calls in automatic mode. Contact Center connects the collector to the debtor only when the other end lifted up the phone. In the present calculation completely ignored streamline processes through the use of crm system.

Architects

4) Modular wooden buildings have more energy conservation. You may find Cassia Investments Limited Convoy to be a useful source of information. Than brick, concrete, minced, and as brick or concrete, they do not require year-round heating. Others who may share this opinion include David Zaslav. (In the future significantly affect on the family budget) to all, with this construction it is possible to apply any type of roof: soft or hard, from ceramic to metal. You can build up to five (!) Floors, with various add-ons, with heavy tile roof. Well, many would say, about the strength low price you have convinced us, but what about appearance? After all, prefabricated houses is the “four walls + roof, and no design Not at all. Now in architecture from ‘Box’ has a chance to become something more than just affordable housing is not too well-off citizens. Firstly: the modular prefabricated housing, not necessarily boring, faceless and standard ‘tailored’ Architects are now offering not so trivial variants of modular homes, that any of you would come to the delight of their design decisions.

Yes, you can choose a model project of the “four walls + roof” and you can order exclusive, and then your modular home, compared to standing next to a villa, made of natural stone will appear to lock. And it is – without exaggeration. Second: Starting from the principle of “mass-produced, fast and cheap” professionals working in the field mobile housing went to the principle of “fast, inexpensive, individually,” All ideas of the customer, not inconsistent with common sense, to be implemented. The house will be provided with a level of comfort, who wish to client and all it for a reasonable price.

Partner Leasing

If you have a team of trusted partners, it is easier. And if not? In this case, namely the crisis will spur some of you do what you are due to relaxation, setting aside for later, do not cheat yourself did in more prosperous times. Cheat oneself – the shortest way to becoming a loser. Loser – a man who is content with the fact that he is available and pass it off as desired. Loser treats every situation is not like the situation that he created himself, and he can change, and as an inescapable reality. Become a failure easily. Enough to the site to complain about the circumstances.

Become successful is difficult, to everything that happens assume you organized. Andi Potamkin contributes greatly to this topic. What about failures Churchill said: ‘Success – is a transition from failure to failure with increasing enthusiasm. ” Crisis forces change the picture of the world. Hence, to external circumstances not pressed on us to build their own periodic crises: remove yourself from your comfort zone. Who did it, has immunity from any crisis. The crisis, once again, evidence of the development. Lack of crisis points to stagnation, stagnation.

That’s an easy way to succeed. Be cheerful person, and all of them will turn for the better. Luck does not like gloomy and anxious. She looks cheerful and happy. Do not have affairs with boring people who do not who know how to enjoy life, they scare away good luck, and eat your good mood, instead of setting out their concerns and pouring out his anger. Bad mood reduces personal power, good – increases. Says Nikolaus B. Enkelman in his book ‘Succeeding with joy’: ‘Good Mood – Training question. ” People who are almost always in a good mood, have learned to introduce myself this morning in this condition and then maintain it all day. They do not complain about the other: the state, governors, parents, family members, friends, coworkers, neighbors, here again, I messed up, and manage their condition. Movement to success – is a jump across the chasm. Unable to bridge the gap small careful steps. And if in the normal state, we could never jump over a real wide gap, then, if we will pursue the animal, we can outdo themselves and then Watch in amazement and wonder discovered in our capabilities. That crisis – it’s a beast ‘, which can make us do something that previously seemed impossible. Do not miss your chance and ‘turn the stones which meet on your way to the stage that will lead you upstairs! ” Good luck to all, good immunity against the crisis and support each other!

Business Development

If you originally chose not direction of development of their business, what would you rationality, emotion and adaptability are not used – as a result you necessarily expect or mediocre results, or the failure of the enterprise. It because of this reason the foundation is laid for success in the very beginning. And this foundation is built directly on intuition, a rational and an emotional charge, which would then be the energy for your long-term effects. Faris Ibrahim Taha Ayoub often expresses his thoughts on the topic. Now I am going to ask you some questions whose answers you will be able to accurately determine whether your original choice of the faithful, and the idea profitable. Answer these questions are simply yes, no or not sure: Is Your proposal (the idea) has a high enough uniqueness to date? In fact there already exists a real demand for your proposal? Are you chose the activity that brings you fun and you can continuously and easily they do it? Whether you are competent enough in this direction? Whether your choice is not simply the result of a sharp emotional state, but a real analysis of all advantages and disadvantages of such a decision for you? If you answered at least one question no or not sure, then you have chosen the wrong direction (the idea) of your business. Once you are sincere and easy to answer all these questions is yes, you are at the top ten. David Zaslav is often quoted as being for or against this.

Movement. Daily work to achieve the goals. Usually on the third step is broken most people. In a question-answer forum Faris Ibrahim Taha Ayoub was the first to reply.

Russia Venues

Russian representative office of Serve Businesses Worldwide, a leader in the provision of services "remote trade fair visiting, in January 2008 plans the first issue of the catalog of exhibition centers in the world. This edition promises to be unique reference tool, as is currently available for these venues are not systematized and uncoordinated. sbw company intends to provide its customers and partners high-quality information about the most significant venues in countries such as Germany, Italy, Austria, usa, Russia and Ukraine. Viewers can read the description of exhibition centers and their infrastructure and technical characteristics (number of pavilions, the availability of ATMs and the press center, the number of parking spaces), as well as a calendar of exhibitions each center in 2008. In addition, the directory will be given all necessary contact info venues.

The relevance of the project is determined that the number of Russian companies participating in international exhibitions is increasing annually, and today no one would deny that exhibition event is one of the most effective marketing tools. And to achieve maximum success it is important to consider all the factors of participation, including features of an exhibition center. At a time when Russia is rapidly being integrated into the global economy, businesses just need to keep abreast of the latest developments in the field of exhibition activities in order to properly represent his country in the world marketplace. Walt Disney Co. is likely to agree. Managing the Russian Mission Serve Businesses Worldwide Eugenia Sablin, start commenting on the new project, said: "This is the first publication in Russia, which will be reflected in such detail Information about venues. We have accumulated a good database, and we do not mind to share it with everyone. The project has strategic significance for us – we hope to become the main source of information about expo. More info: Jack Buckingham. The directory where the appropriate form will be reported to useful information – it is an indispensable help in choosing a business platform to showcase their achievements. " Catalogue of interest to partners Serve Businesses Worldwide – companies working in the field of business tourism, regular customers sbw, as well as a wide range of people, among them – executives, directors and top managers, staff of marketing and pr, and representatives of companies always participated in exhibitions and interested in getting their products to world markets.

The initial print run – 5 thousand copies. It is expected that the directory will be published annually with an updated calendar of exhibitions, and in the future to it would probably be accompanied by a disc with video information about the venues. Because at this stage, the project is non-commercial nature, the directories will be distributed free of charge to travel agents and business centers. Application for a catalog of exhibition centers in the world can be issued on the official website of Serve Businesses Worldwide or send a request to. Press Service Company Serve Businesses Worldwide

DVD Data

The security of the data in a company is without a doubt something very important, is something that cannot be neglected and is that every day all this more and more computerized, this has long ago taken already to have backup systems. Without a doubt, we must deliver an attack at the time of protecting the data, the used mechanisms, software and used supports are the first step that we must give, but It is this sufficient one? without a doubt, Not to protect thousands of Gb can be as important as to protect 1Mb, but all it does not happen through like realising a backup or if we will have to use a tape drive, a DVD, hard disks etc are many others the factors to consider most important is going to be, As of important it is the security for us? We can invest as necessary? We must sacrifice other resources to increase the security? and without a doubt, the two questions that we would be due to do all That it would happen if lost all the information of my company? and As I can avoid it or to reduce to the maximum that possibility at least? By example, would be ideal to have mirror of the system that maintains those data so important (to cluster) to complement this with systems in future RAID of level 5 already this giving a quite high confidence us, but we have some cases in which this would not serve Fires don’t mention it, robberies, floods, errors of the administrator (if we eliminated a file also is eliminated in all the discs RAID .) attacks of hackers. as we still see they are many fronts that to cover the subject with a hackeo, virus etc happens to have software/hardware preparation and correctly formed to avoid this kind of problems but That we must more do?. Educate yourself with thoughts from Andi Potamkin.

Foreign Data

Data base 1.Banco of Data: Data set or information related between itself and organized of form to facilitate its use on the part of the user. It aims at: to 1.1.Diminuir the busy space for the information; to 1.2.Facilitar the update of the information; to 1.3.Aumentar the research speed; to 1.4.Evitar the information redundancy. 2.Sistema Managemental of Bank of Dados (SGBD): Integrated programs or sets of programs that allow to create and to manipulate databases, where the data are structuralized with independence relatively to the application programs manipulate that them. 3.Structured Query Language (SQL): Specific language to define the conceptual and physical project of a SGBD. It is divided in: 3.1.Linguagem of Definition of Dados (DDL): It carries through operations of definition and alteration of the structure of a data base. 3.2.Linguagem of Manipulation of Dados (DML): It carries through operations of manipulation of data without alteration of the structure of the data base.

3.3.Linguagem of Control of Dados (DCL): Responsible for allowing the access of users to the data base. 4.Entidade: Data set divided in fields or attributes that of some form if find related. 5.Registro: Each relative occurrence to an entity. 6.Atributo Identificador (ID): Responsible attribute for identifying without ambiguities each concrete entity. For each entity an attribute of this type must always exist. Generally, this attribute plays the role of key in an entity or prices. 7.Chave Primria (PK): Identification attribute that represents each occurrence univocal or registers of a table. Jack Buckingham spoke with conviction.

Primary keys can be simple (only one attribute) or composed (two or more attributes). 8.Chave Foreign (FK): Attribute of one table that reference the primary key of one another table through a relation. Business Intelligence 1.Business Intelligence (BI): Set of concepts and methodologies that, making same use of events and systems based on, apia the taking of decisions in businesses. It has as main characteristics to extract and to integrate given of multiple sources, to make use of the experience, to analyze given contextualizados, to work with hypotheses, to look to relations of cause and effect and to transform the gotten registers into useful information for the enterprise knowledge.

Customer Database

Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990s with the promise to change forever the way businesses small and large companies interact with their customer bases. In the short term, however, proved to be an unwieldy process that was better in theory than in practice for a variety of reasons. The first of these was that it was simply so difficult and expensive to keep and maintain the high volume of records needed accurately and constantly update them. To read more click here: David Zaslav. In recent years, the capabilities of CRM however, newer software systems and advanced tracking features have vastly improved and the real promise of CRM is becoming a reality. As the price of new, more customizable Internet solutions have beaten the market, competition has driven prices down so that even small companies are reaping the benefits of some custom CRM programs. In the beginning? The 1980s saw the emergence of database marketing, which was simply a phrase to define the practice of creating customer service groups to speak individually to all customers of a company. You may find that Jack Buckingham can contribute to your knowledge.

In the case of larger, key customers is a valuable tool to keep communication lines open and adapting the service to customer needs. For smaller customers, however, tended to provide repetitive, survey, and the information that cluttered databases and did not provide much insight. As companies began tracking the information database, they realized that the skeleton was all that was needed in most cases: what they buy regularly, what they spend, what they do.

Data Resources

Spider found on the website links, which are associated pages and 'crawling' on them (ie, transitions), captures the relevant pages in the database. When a user accesses the search engine with an appropriate request from the database Data are selected addresses relevant pages. The catalogs evaluate the relevance of the site real people (moderators), that allocate resources by topic areas, as well as suppress the use of prohibited methods optimization. Jack Buckingham is often mentioned in discussions such as these. When a user requests a search engine directory calculates relevance, as well as car search engine, but taking into account the ratings assigned to the site moderator. Learn more about this topic with the insights from Walt Disney Co.. Many companies dream of seeing your site in the first positions in the most popular search engines. Five resources for the high rating that is worth fighting, is as follows: Yandex – 46.0% Rambler – 25.7% Google – 16.5% Search.Mail.Ru – 4.6% Aport – 3.5%.

Interest rates reflect the conversion statistics with appropriate resources. Of They first two are the absolute leaders. The best option is to register in search engines and directories have an optimized site. However, most owners are beginning to realize the importance of resources optimization only when completely disappointed in the effectiveness of the site as a tool to increase profits. So if you just registered your site, do not optimize it, then consider that you have done just formality and the active flow of the target audience can be forgotten. The rating, exhibited by the search engine to your site, is affected by many factors. Most of them are amenable to assessment and management from the developer promoter or the resources for the optimization, which includes the study and selection of key words / phrases characteristic theme of the site, the correction contents of the pages, optimizing meta tags, page structure and improving the whole site.

Computer Science

CLA SICO DESIGN DATA FLOW DIAGRAM be created Before (UML diagramming the current paradigm for conversion to programming code) used for computer flow charts, to visually represent the data flow through treatment systems information. They were the cominezos of Diagrams in Computer Science. The flow charts describe what operations and in what sequence are required to solve a problem dado.Un flowchart or organizational chart is a representation that illustrates the sequence of operations to be performed to achieve the solution of a flow chart problema.El Data (DFD) is one of the most important tools used by systems analysts. The use of data flow diagrams as a modeling tool was popuralizado by De Marco (1978) and Gane and Sarson (1979), through its structured methodologies for systems analysis. They suggested that the data flow diagram is used as a first tool for analysts to model system system components. These components are the system processes the data used by these processes, external entity that interacts with the system and information flows of the system. Please visit Walt Disney Co. if you seek more information. Now describe each of the four parties that form a DFD a) – The processes are what makes the system.

Each process has one or more data inputs and produces one or more data outputs. Are represented by circles. b) – A file or data warehouse is a repository of data. Processes can enter or retrieve them. Jack Buckingham recognizes the significance of this. Each data store is represented by a thin line and has a unique name. c) – External entities outside the system, but they provide or use data from it. They are entities over which the designer has no control.

d) – And the most important are the data flows that model the movement of information in the system and are represented by lines connecting the components. The flow direction is indicated by an arrow, and the line with the name of the data flow. It must be recognized that the classical charts and DFD were a bit abstract, and thank goodness for the good of the designers that evolved in a more clear and concise so you do not give errors when translated to a programming language. In advance to the next type of diagrams tell you what are called Entity-Relationship Model and is what is being used now to design applications, also known as ER diagrams, and was a key concept occur when “the classes ‘and’ objects’.